Mobile App
You can manage your shop anywhere, anytime through the SWOT App. Maintain your menu, view various reports, send formatted SMS to your customers, and create a range of marketing promotions.
SWOT POS uses a 4-layer layout(Group/Main food/Substitution/ Personal preference), allowing users to easily complete personalized food combinations with a fingertip, without notes, scrolling or pop-ups. The client screen allows customers to view selected food items in real time, reducing errors.
Are you still taking phone orders by handwritten? Do you ask customers for their phone numbers and names every time? Please stop this inefficient practice immediately. Enter the orders directly into the system and let the smart SWOT remember your customers' phone numbers, names, and preferences for you.
Whether it’s phone orders, on-site orders, or dine-in orders, our self-service module can help your customers place their orders independently. This will save you significant expenses. You only need to pay a maximum commission of $25 per week, which is equivalent to just one hour of labour costs. However, it can assist you with over 20% of order services and is always available.
Most POS systems are rigid products that cannot be personalized. You have to write orders by hand because the system cannot support basic options – cook levels, flavour profiles, food substitutions… Our smart system satisfies all customer requirements; you can finally say goodbye to those inefficient, mistake-prone and illegible handwritten worksheets, and go fully digital with clear and workstation-based worksheets.
KDS can transmit customer orders to the kitchen screen in real-time, reducing the need for manual order transfer. Customise food layouts allow chefs to clearly identify their dishes to cook. With a summary view of multiple orders, it becomes easier to optimize ingredient preparation and cooking schedules, improving cooking efficiency and service speed while reducing missed or incorrect orders.
With a simple and intuitive graphical interface design, reservations can be viewed and modified on both the mobile app and ordering terminals. It also supports a waitlist feature during peak times, maximizing table utilization.
You can manage your shop anywhere, anytime through the SWOT App. Maintain your menu, view various reports, send formatted SMS to your customers, and create a range of marketing promotions.
The Attendance feature can record and track each employee's working hours, including total weekly hours, overnight shifts, weekends, and public holiday hours. It helps you accurately calculate labour costs.
The integrated third-party order printing module can automatically or manually route orders from delivery platforms like Uber and DoorDash to the system's printing network. This not only saves on printers but also allows these orders to be printed at different workstations.
• Google map integration to auto-fill delivery addresses.
• Automatic calculation of delivery fees using fixed or variable rates.
• Create a menu specifically for delivery with custom pricing.
• Powerful delivery app for order tracking & driver management.
• Review deleted orders.
• Audit log for staff activity.
• Track cash drawer access.
| Features of the Restaurants | Our Solution |
|---|---|
|
Takeaway
Many shops support takeaway orders. Customers place their orders over the phone, then pay and pick up their orders in-store. |
Orders are taken directly via a Caller ID-integrated pad, automatically printing tickets and calculating prices. This avoids the inefficiency of handwritten orders. |
|
Customization
Common items in restaurants, like fries, burgers, sandwiches, pizza, and breakfast dishes, often allow customization, such as adding or removing flavours, sauces, vegetables, meats, seafood, or eggs. These customization needs can be a nightmare for many general POS systems, which rely on adding notes; manually calculating prices is slow and error-prone. |
With SWOT POS. Each kind of food is specially designed for customization, ensuring that no notes are needed, no window switching is required, and all customizations can be easily made with just your fingertip. Price calculations are highly flexible and varied, allowing for price reductions, price increases for add-ons, and even food swaps. It can also set add-on prices based on size. |
|
Internet
Many cloud-based POS systems cannot work properly during the internet is outages or slow connections. |
SWOT POS does not rely on the internet for daily use and can work normally during outages. Once the network is restored, all local data will be promptly uploaded to the cloud, ensuring the integrity of the cloud data. |
|
Dine In
Dine-in still relies on staff to take orders, and use handwritten tickets then entering them into the POS, leading to inefficiencies and high labour costs. |
QR code ordering enables customers to place their orders entirely on their own, eliminating the need to pay high labour costs and relieving you of concerns about customers complaining about long wait times. |
|
Delivery
Many shops have integrated delivery platforms like Uber and DoorDash. However, these platforms require purchasing expensive printers and do not allow for separate printing of different order tickets for each workstation. |
We have integrated a manual or automatic order transfer feature for third-party orders, allowing them to be printed on existing printers without the need for additional hardware. You can also print different order tickets for each workstation. |
SWOT is proudly not a one-size-fits-all system. It is fully modular in design, meaning you can freely select any combination of our products, components, and services to best fit your needs.
SWOT is based in Melbourne, Australia, and is developed specifically for Australian restaurants. With extensive knowledge of the struggles of local businesses, we offer effective solutions and faster, better service at a lower price.
Talk to our expert assistants to find the cheapest package that works best for you.
Free menu Initialisation; Free installation; Free staff training; On-site 14-day free trial
We are a local company, so our expert local assistants can instantly cater to your every needs. From 24/7 online support to quick on-site service, you can count on us to deliver a trouble-free experience.
1/69 Forsyth Rd, Hoppers Crossing
2/361 Belgrave-Gembrook Rd, Emerald
1145 Glen Huntly Rd, Glen Huntly
4A Ramsey Blvd, Inverloch