Please take a moment to familiarize yourself with our privacy practices and contact us if you have any questions. You agree and consent to this Policy by using the Services.
We collect information from and about you if you create an account (either directly with us or through our customer websites), and as part of our identity verification process. This information may include personally identifiable information, such as your name, address, phone number, email address, username, and password.
We collect information about you when you complete a transaction using our Services, such as an online order from one of our customers. Transaction information includes:
• Your account and identify information;
• Billing and delivery information, including credit card / payment details;
• Details about the transaction (amount, goods/services ordered, customer name, time and date, etc.).
We also collect information about you when you contact us, such as when you:
• Contact us with questions or feedback regarding our Services,
• Purchase or register a Service, or
• Respond to one of our surveys.
We collect information about the Services you use and how you use them. This information includes:
• Log Files and Device Information
o Log files include information such as your IP address, browser type, the referring domain, pages visited, and search terms. We may also collect information about the device you use to connect to our services, including your device type (e.g., mobile, tablet, desktop/laptop), browser, and operating system.
We receive information from our customers, which may contain information about you. Examples of customer information we may receive includes:
• Employee information, which may include personally identifiable information (name, address, birthdate, etc.), and other information such as wage rates, salaries, and hours worked;
• Menu items and prices;
• Order and transaction information, including net sales, discounts, and voids;
We may also receive information about you from third parties. For example, we may receive information about you from:
• Third-party identity verification and authentication services;
• Credit card companies such as Visa, MasterCardand Discover;
• Social media platforms & providers such as Facebook, Google, etc.;
• Mailing list providers; and
• Publicly available sources.
We may use the information we receive to:
• Provide, operate, maintain, test, and improve the Services;
• Provide and create documentation, training, and professional services related to the Services;
• Fulfill our legal and contractual obligations;
• Process transactions and use transaction data to create user order histories and profiles; and
• Create and deliver analytics and data aggregation, including de-identified comparative analytics for our own, or our customer’s sales and quality improvement purposes.
Examples of ways we use the information for the reasons described above include:
• Implementing controls to ensure that users with accounts only see the information they are authorized to see;
• Monitoring our systems to ensure that they are working as intended and to detect and fix errors;
• Accessing log information to investigate problems or unauthorized use; and
• Analyzing data and usage patterns to improve the Services and make them easier to use.
We may use the information we collect to contact you via e-mail, SMS / text, or via in-App notifications. For example, we may send you:
• Transaction & order confirmations, cancellations, status updates, and receipts;
• News, information, and updates about the Services or your account;
• Promotions & marketing information about and from us or our Customers; and
• Requests to complete surveys & provide feedback.
We may also use the information we collect to:
• Perform and facilitate customer credit checks and financing;
• Protect our rights or property, or the security or integrity of our Services;
• Enforce the Terms of Service or other applicable agreements or policies;
• verify your identity;
• Protect us, users of our Services or the public from harm or potentially prohibited or illegal activities.
• Investigate, detect, and prevent fraud, security breaches; or
• Comply with any applicable law, regulation, legal process, or governmental request.
• If we believe it is necessary to:
o protect our rights or property, or the security or integrity of our Services;
o enforce the terms of the Terms of Service or other applicable agreements or policies;
o verify your identity;
o protect us, users of our Services, or the public from harm or potentially prohibited or illegal activities.
o investigate, detect, and prevent fraud, security breaches; or
o comply with any applicable law, regulation, legal process, or governmental request.
• For other purposes after obtaining your consent.
We generally retain information about you only as long as reasonably necessary to provide you the Services. We may retain archived copies of information about you for a period of time that
is consistent with applicable law, or as we believe is reasonably necessary to:
• Comply with applicable law, regulation, legal process, or governmental request;
• Prevent fraud;
• Collect fees owed;
• Resolve disputes;
• Address problems with our Services;
• AEnforce our Terms of Service or other applicable agreements or policies; or
• Take any other actions consistent with applicable law.
If you have an account, you may access, change, or correct your personal account information at any time by logging into your account. Otherwise, if you believe that we have information about you that should be changed or corrected, you may make the request to us using the contact details below. We may need to verify your identity before changing or correcting your information.
However, due to legal, contractual, and technical restrictions, we may not be able to make the change or correction. For example,
• If we received the information about you from one of our customers, we may be legally and contractually required to refer your request to that customer;
• In the event of legal action or dispute, we may be prohibited from altering any information; or
• We maintain regular backups and archives of our data, and changing archived data may be impracticable.
We work hard to maintain the security, reliability, accuracy, and completeness of our Services and the information we hold. In particular, we:
• Implement administrative, technical, and physical safeguards, to protect your information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction;
• Encrypt many of our Services industry-standard technologies;
• Comply with the Payment Card Industry Data Security Standard (PCI DSS);
• Review our information collection, storage, and processing practices, including physical security measures, to guard against unauthorized access to systems;
• Restrict access to personal information to employees, contractors and agents who need to know that information to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations; and
• Only use third-party service providers to store and transmit personal information in compliance with this Policy, who agree to appropriate confidentiality and security measures, and if necessary, undergo industry-recognized independent third party data security audits.
Nevertheless, we cannot guarantee that internet or e-mail transmissions are fully secure or error free. In particular, e-mail or messages sent to or from our Services may not be secure. Therefore, you should take special care in deciding what information you send to us. Please keep this in mind when disclosing any Personal Data to Hangaus via the Internet.Our services are not targeted or directed at children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If we learn that we have collected the personal information of a child under 13 we will take steps to delete the information as soon as possible.
• Our customer’s websites;
• Partner websites; or
• A third-party authentication site.
We are not responsible for the privacy practices and policies of those third party websites or services. If you use or visit those third party services, you are responsible for reviewing and understanding their terms and conditions. The inclusion of any website link does not imply Our approval, endorsement, or recommendation, and we expressly disclaim any liability for these third party services.